- Order Processing & Shipping Expectations
All orders placed on www.linesmarthost.com are processed and dispatched directly from our central facility located in Canada. We work in direct partnership with premier express logistics services, including DHL Priority, FedEx Priority, and UPS Priority, to ensure reliable international transit to our customers across Europe and the United States.
Processing Time: Orders are processed and dispatched within 1 to 2 business days following successful order confirmation.
Estimated Delivery Timeframe: Standard delivery is expected within 5 to 10 business days from the dispatch date.
Tracking Notifications: Automated status update emails containing parcel tracking details are sent directly to the email address provided at checkout during key transit milestones (including order dispatch, carrier intake, and local delivery assignment).
- Delayed, In-Transit, or Missing Shipments
While most shipments arrive within the 5 to 10 business day timeframe, occasional international transit or customs clearance delays may occur.
If your parcel exceeds the standard estimated delivery time without operational tracking updates, please contact our support team at restaurant@linesmarthost.com. Upon notification, Linesmarthost will immediately open a formal trace investigation with the relevant carrier (DHL, FedEx, or UPS).
Based on the official outcome of the carrier investigation:
If the shipment is confirmed as lost or indefinitely delayed, Linesmarthost will offer the customer the choice between a full refund or a replacement dispatch at no additional cost.
- Statutory Right of Withdrawal (14-Day Return Policy)
In full compliance with applicable consumer protection legislation in Europe (including the European Union Consumer Rights Directive) and the United States, customers have the right to cancel their purchase and return items without providing a reason within 14 days.
Withdrawal Period: The 14-day cancellation period expires 14 days after the day on which you, or a designated recipient (other than the carrier), physically receive the goods.
Cancellation Request: To exercise this right, you must inform us of your decision by sending a written notice to restaurant@linesmarthost.com before the 14-day period has elapsed.
Designated Return Address: All physical returns from customers in both Europe and the United States must be returned to our Canadian operations address:
Linesmarthost Returns Department
1280 Dundas Street West, Toronto, ON M6J 1X2, Canada
Return Shipping Conditions: Unless the item delivered is damaged or defective, the direct cost of return shipping is borne by the customer. Returned products must be unused, in their original condition, and properly packaged for transit.
- Damaged, Defective, or Faulty Goods
We inspect all products thoroughly prior to dispatch. In the unlikely event that an item arrives damaged or defective, customers are entitled to prompt resolution without physical return friction.
Simplified Proof Submission: You are not required to mail damaged items back to Canada.
Procedure: Customers can request a full refund or a product replacement by sending an email to restaurant@linesmarthost.com containing their order number and photograph(s) clearly showing the damaged or defective item.
Resolution: Upon review and validation of the provided evidence, Linesmarthost will immediately process a full refund or dispatch a replacement unit according to customer preference.
- Accepted Payment Methods & Refund Processing
To ensure secure and compliant transactions, Linesmarthost accepts the following payment methods at checkout:
Credit / Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
Refund Execution:
Approved refunds will be issued directly back to the original payment mechanism utilized during purchase (e.g., Visa, Mastercard, American Express, Apple Pay, or Google Pay). Following approval, refunds are initiated immediately; standard banking processing times usually take between 5 to 3 business days for funds to reflect in the account.
- Governing Law
These terms are governed by and construed in accordance with the laws of Ontario and the federal laws of Canada applicable therein, without prejudice to mandatory consumer statutory rights guaranteed under European and US state consumer protection laws.
Operating Entity Address: 1280 Dundas Street West, Toronto, ON M6J 1X2, Canada
Telephone: +1 (416) 762-7829
Customer Support Email: restaurant@linesmarthost.com