Thank you for selecting Linesmarthost. We operate the domain www.linesmarthost.com (the “Website”). This Cancellation & Refund Policy outlines the terms governing the procurement of our downloadable digital casual games and restaurant-themed interactive entertainment items.
By executing a transaction on our Website, you acknowledge and agree to the provisions set forth herein.
- Digital Service Nature & Immediate Fulfillment
All offerings available on this Website consist exclusively of downloadable digital games and virtual entertainment software. Due to the inherent nature of electronic supply, these items are rendered accessible or delivered to the user immediately upon the successful validation of the transaction. No physical transit, courier dispatch, or logistical tracking numbers are applicable to these transactions. - Statutory Cancellation Rights & European Union / United Kingdom Consumers
Pursuant to the applicable consumer protection regulations within the European Union and the United Kingdom, consumers generally possess a statutory 14-day cooling-off period to cancel transactions for digital content.
However, this regulation contains explicit exemptions regarding digital content that is supplied instantly.
Important Disclosure: By purchasing our downloadable digital games and initiating the electronic delivery or access protocol, you provide your explicit prior consent to the immediate performance of the contract. Consequently, you acknowledge that once the digital delivery commences, you waive your statutory 14-day right of withdrawal and cancellation.
Transactions for instantly accessed digital items are final and non-refundable from the precise moment the electronic provision is initiated.
- United States and Canadian Consumers
For transactions executed by residents of the United States and Canada, all sales of downloadable digital games and virtual entertainment assets are final. Except as explicitly mandated by provincial, state, or federal legislation, no rights of cancellation, return, or refund are provided once the digital asset has been made available for download or access. - Limited Exceptional Circumstances
Refund requests are evaluated on an objective case-by-case basis. A reversal of a transaction may be considered exclusively under the following verified conditions:
Non-Delivery: The digital files or access credentials fail to transmit due to a verified technical malfunction originating entirely within our servers, provided that our technical support desk cannot resolve the issue within a reasonable timeframe.
Inoperable File: The downloadable digital asset is found to be corrupted or defective upon the initial opening sequence, and such defect is verified by our technical assessment.
To submit a request under these exceptional criteria, you must contact our support office within fourteen (14) days of the initial transaction timestamp. This notification window ensures adherence to international card network operating guidelines while maintaining an efficient internal dispute resolution lifecycle.
- Resolution Procedure
To initiate an enquiry regarding a digital order, please contact our administrative desk using the official credentials provided below.
To allow our team to process your enquiry efficiently, please provide:
The original transaction reference identifier.
The specific account email address utilised during the checkout process.
A factual description of the technical impediment encountered.
All valid enquiries are assessed within a structured operational window. If an exceptional adjustment or credit is approved by our management, the transaction reversal will be processed via the original method utilized during the initial purchase. Please allow appropriate operational windows for banking institutions to reflect the adjustment.
- Company Contact Information
For any enquiries relating to this policy or to request technical support, please contact us directly via the coordinates below:
Brand Name: Linesmarthost
Domain: www.linesmarthost.com
Corporate Address: 88 Queens Quay West, Suite 1200, Toronto, ON M5J 0B8, Canada
Telephone Contact: +1 (416) 596-7392
Electronic Mail: support@linesmarthost.com